Amazon is an excellent tool in today’s day and age and something that almost 90% of people use for shopping online.
Whether you’re looking for groceries, an updated wardrobe, or to enhance your sleep quality with a brand-new mattress, you can guarantee you’ll find something on Amazon.
Although, in most cases, Amazon makes returning mattresses extremely straightforward, what about when the item in question is a large mattress that you’re dissatisfied with?
During this guide, you’ll learn all the information required to return your new mattress to Amazon if you’re unhappy with your recent purchase.
We will cover Amazon’s return policy and any loopholes to look out for.
Common Reasons For Returning a Mattress to Amazon
You might need to return your mattress to Amazon for many reasons, such as you ordered the wrong mattress size, it’s causing you pain and discomfort during the night, or the mattress has a defect.
You will have a chance to state your reason for your return at the beginning of your returns process. This will then give the seller an opportunity for the best course of action.
Amazon may dispute your refund request if you have used your mattress past the 30-day window.
Returning a Mattress to Amazon
Returning a mattress to Amazon depends on a few factors, such as the manufacturer’s guarantee, the specific brand, and whether the mattress has already been opened.
If your mattress is unopened, the process might be slightly different than if you’ve already unpackaged it. It’s worth checking this in the manufacturer’s returns policy.
Before you even check out your new Amazon mattress, it’s advised to familiarize yourself with the returns policy; this way, you can ensure you’re not going to come unstuck if you’re displeased when you receive your new mattress.
As a general rule of thumb, most mattresses that are for sale on Amazon come with a 30-day money-back guarantee. However, it’s important not to make assumptions on this, and ensure you read the small print.
A Step-by-Step Guide to The Returns Process
Once you’ve established that you’re eligible for a return on your Amazon mattress, follow these simple steps to get the ball rolling.
Step 1 – Log Into Your Amazon Account
Firstly, head over to your Amazon account, log in, and click on the “My Orders” tab to view your recent purchases. Next, select the mattress.
Step 2 – Arrange a Return
When you’ve selected the mattress, you’ll see a number of options regarding your order status. Click on “Return or Replace Items” to be guided to the next steps.
At this point, you can select the reasons for the return and whether you would like a replacement or a refund.
Step 3 – Select a Returns Method
Depending on the manufacturer and seller, the methods for returning your mattress could vary. One of the options could be to print off a prepaid shipping label to attach to the box.
Step 4 – Packaging The Mattress
The mattress will need to be returned in its original packaging in most cases. However, if you no longer have access to this, or it’s damaged, you will need to source your own packaging in the form of a vacuum pack or box.
It’s important to remember to pack any additional items that came with your mattress, such as mattress toppers and documentation.
Attach the printed returns label to the box, in a visible place, before taking it to your nearest UPS location.
If you have transportation issues, you might be able to arrange for the mattress to be collected from your home.
Receiving Your Refund From Amazon
As soon as Amazon receives your mattress, your return will be accepted, and the refund should come back to your bank, original payment method, or Amazon account within a few days.
However, there are a few things to be aware of regarding this.
Depending on the returns policy, you might have to cover the cost of shipping, which may be deducted from your total refund.
The seller may also make deductions depending on the reason for the return or for any missing items from your package.
Frequently Asked Questions
Here are some typically asked questions regarding a mattress return to Amazon.
Am I Responsible for Shipping Costs When Returning a Mattress to Amazon?
This depends on the specific policy in question. You may be responsible for shipping charges, or Amazon may provide you with a free returns label to print off, which you must attach to the parcel before drop off.
What if I Don’t Have The Original Packaging to Return my Mattress to Amazon?
While it’s recommended to keep the original packaging for returns, it is still possible to return your mattress to Amazon in well-sealed packaging, provided all labels are visible and all documentation is included in the box.
What If My Mattress Has Been Used?
You can return a used mattress to Amazon so long as it’s within 30 days of purchase and no damage is present that has been caused by the buyer.
Summary
No matter what your reason is for returning a mattress to Amazon, you’ll be glad to know that the process can be done in four easy steps.
One important thing to remember before even purchasing anything on Amazon is to check their returns policy so you don’t get caught short.
Another thing worth mentioning is that if you return your mattress to Amazon with damage caused by yourself or while it was in your possession, this could hinder the return process or affect your refund.
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