How to Return Dream Cloud Mattress? (Return Policy)

In most cases, Dream Cloud gets great feedback from customers who’ve purchased their iconic mattresses.

But as everyone has different preferences, sometimes you might find yourself with a mattress that hasn’t quite met your expectations.

So, let’s say you recently purchased a Dream Cloud mattress and aren’t fully satisfied with it for whatever reason. In that case, you’ll be happy to know that they offer a considerate and generous return policy.

In this article, we’re going to take a closer look at how to return a Dream Cloud mattress and what you can expect from the return process.

Dream Cloud’s Returns Policy

First of all, you’ll be glad to hear that Dream Cloud’s return policy is extremely bountiful.

They offer a 365-night trial period for all of their mattresses, which is impressive as it means you can sleep on your Dream Cloud mattress for an entire year before deciding whether you find it comfortable enough to keep it or whether you want to return it for a full refund.

If you do go down the return path, simply give them a call.

And you don’t need to worry about bundling it into your car either because guess what? Dreamcloud will even arrange for a charity or recycling organization (whichever you choose) to collect the mattress from your home.

Once they’ve collected your mattress, you’ll need to provide a receipt from the charity or organization to present to Dream Cloud to allow them to see proof of donation. As soon as they have this, your refund will be processed.

Dream Cloud Return Conditions

As with anything, of course, there are some terms and conditions when it comes to returning your Dream Cloud mattress.

Below is an overview of the restrictions that could impede your return process.

• The mattress condition needs to be good, no stains or damage.
• Clear the return with the company.
• The mattress must have been opened and taken out of the packaging within 90 days of delivery.
• You must be within the 365-day window.
• The mattress must have been purchased directly from Dream Cloud.

Preparing Your Dream Cloud Mattress For Return

If you’ve had your return approved by Dream Cloud, you’ll need to prepare the mattress for collection.

Start by stripping any sheets or mattress toppers from your bed, and remove the mattress. As these mattresses are heavy, it can be a good idea to enlist the help of a second person to avoid injury, especially if the mattress needs to be carried downstairs.

Once the mattress is off the bed and on the floor, give it one more glance over to double check there is no damage, rips, or stains. If the driver making your collection notices any damage, they can refuse to take the mattress from you, and your return could be canceled.

Frequently Asked Questions

Below are some commonly asked questions surrounding a DreamCloud mattress return.

Summary

Dream Cloud’s liberal return policy makes returning a Dream Cloud mattress simple and hassle-free.

You have an entire year to decide whether or not to keep your Dream Cloud mattress, thanks to the 365-night trial period.

Dream Cloud will even arrange for a charity or recycling facility to collect the mattress so that you won’t have to worry about packaging or transporting it yourself.

The mattress must be ready for pickup by being cleared of all bedding, lying flat on the floor, and being in good transportable condition.

You must present Dream Cloud with a donation confirmation before they fully refund you.

Generally speaking, Dream Cloud’s return policy makes it simple to test out their mattresses without taking any risks and guarantees that clients will be happy with their purchase.

References:

• https://iopscience.iop.org/article/10.1088/1757-899X/210/1/012079/pdf
• https://www.ftc.gov/news-events/news/press-releases/2023/03/ftc-sends-payments-consumers-deceived-false-made-usa-claims-dreamcloud-mattresses