Macy’s Mattress Return Policy: Get the Facts Now

Macy’s is a trusted name for furniture and other home furnishings, and you have made a good choice if you decide to buy your mattresses from them.

Macy’s sells mattresses from various brands that differ widely in make, model, and size. Hence, you have many options to choose exactly what you want. After all, buying a mattress is not only a monetary investment. Your sleep quality and your overall health depend on it. Hence, being very careful about what you buy would be best.

Why Should You Know About the Mattress Return Policies?

Why Should You Know About the Mattress Return Policies

Mattresses can be expensive, and no matter how carefully you choose your mattress, you might find them unsuitable after trying them out for a few weeks. In such cases, you must know about your mattresses’ return and exchange policies to avoid losing your money.

Moreover, if you are considering buying your mattress from Macy’s, knowing their return terms and policies will help you make a more informed choice. You can always get back to them in case you have any queries.

Mattress Return Policy of Macy’s: A Brief Overview

Mattress Return Policy of Macy’s A Brief Overview

Macy’s offers its customers a trial period of 120 nights. That is, you can try out the mattress for about four months, and then, at the end of the period, if you do not like it, you can return the mattress for a full refund and get store credit in exchange.

However, this refund only applies to the mattress’s price, and the company will not refund the shipping costs. A 15 percent fee might also be deducted. However, in the case of the first purchase, some mattresses are exempted from these fees.

It is important to remember that you should retain the bill, as well as any other customer identification number, model number, and tags that came with your new mattress. This is especially important if you have bought the mattress from one store, moved in the intervening period, and are planning to return it to another store.

Retaining all the bills and documents will prevent any hassle. While all the information would be uploaded to the system, it is still important to have everything with you to ensure a smooth return or exchange.

Can Mattresses Bought Under WorryNoMore Plan be Returned?

Macy’s has a WorryNoMore Protection plan for those who want professional protection for their mattresses or other items purchased from Macy’s, like furniture or rugs.

Yes, customers can return mattresses to Macy’s if they have bought them under the WorryNoMore Protection plan. However, the rule is that the exchange will only be processed if you agree to return the complimentary mattress pad with it.

In addition, the customers will also have to pay the return fee and the shipping fee. However, since professional upkeep keeps your mattress in excellent condition and increases its longevity, buying a mattress with this plan is worth it. You can also get the new mattress under this plan if requested.

Macy’s Return Policy for Damaged and Old Mattresses

Macy's Return Policy for Damaged and Old Mattresses

If you ordered the mattress online and received a defective mattress, then Macy will replace it for you or process a return immediately. In such cases, they will also refund the entire cost and shipping fee.

Hence, you should contact customer care as soon as you notice the damage by unboxing it after delivery.

Macy’s offers a mattress removal service. They will remove your old mattress for you so that you can start using your new mattress in its place. However, this is not a free service, and you have to pay $25 for it. For Rhode Island, California, and Connecticut customers, there is a mattress recycling fee instead, which will be a part of the order.

It is important to note that Macy’s can refuse to take the return if the employees notice that the mattress has been damaged. They can refuse to process your return. In addition, you have to initiate the return within seven days from the end of the 120 trial nights. You can order a new one within 14 days.


Here are some frequently asked questions customers have concerning Macy’s return policy.

What is The Trial Policy of Macy’s?

Macy’s has a trial policy that allows customers to try out the mattress for 120 nights, thanks to their Comfort Trial program.

 Where Can You Return The Mattress?

After showing your receipt and buying code, you can return the mattress to any Macy’s store near you. You can also exchange your mattress for another one.

Is The Refund Applicable to All Mattresses?

No, only if it is your first purchase from Macy’s will you get a refund. However, you will not get the shipping fees, and there is a 15% fee.

Can You Return a Macy’s Mattress by Mail?

Yes, you can return your Macy’s mattress by mail if the nearest store is far away or you do not have time to return it in person. In that case, you must contact Macy’s with your return authorization number, which you will get when you request a return. Use that as a reference to schedule a pickup.

What if The Mattress Has Been Purchased Online From Macy’s Instead of a Macy’s Store?

The same rules apply to all mattresses, whether bought from the Macy’s online store or a brick-and-mortar store. Customers will also get 120 trial nights, regardless of how they bought the mattress.

How to Return a Mattress to the Macy’s Store?

Once you have contacted the customer care department, you will receive detailed instructions about packing the mattress and returning it safely to the store.

Can You Return a Mattress if You Bought It From The Clearance Section of Macy’s?

Yes, you can return a mattress you bought from the clearance section, known as the Last Act of Macy’s. Since you are getting these mattresses at the lowest possible price, you are not eligible for any other discounts or privileges on mattresses from this section. As a result, these mattresses do not come with a 120 nights trial period; if you want to return them, you will have to do so within 30 days.


Macy’s has great customer service, but they also have rigid rules to protect the mattresses’ quality when returned. You will be charged a 15% fee, and the refund will be sent very soon without the shipping fee.

The 120 nights trial period is excellent because many other products have lower return deadlines. Hence, if you buy a mattress for the first time, you will enjoy several perks at Macy’s.

Sarah Wagner

I'm Sarah Wagner, and I founded Sweet Island Dreams in 2022. It's a blog dedicated to helping people mental vacation virtually anytime they want. By providing information about the best sleep of your life, I help people drift away to paradise without ever having to leave their bed!