Ikea has a huge selection of mattresses and mattress accessories. The Swedish superstore sells everything from king-size memory foam and pocket spring mattresses to space-saving foldable mattresses, mattress toppers, and everything in between. And thankfully, the prices are pretty affordable compared with many other big-name furniture stores.
But what happens when you purchase a mattress from IKEA, only to have second thoughts? Perhaps it’s softer or firmer than you had hoped, you bought the wrong size, or you changed your mind.
Worry not! IKEA has a generous returns policy for mattresses. And below, we’ll walk you through it step by step.
IKEA’s Mattress Return Policy in a Nutshell
Most new and unopened products purchased from IKEA can be returned within 365 days, including mattresses.
Already-opened products can usually be returned within 180 days. But in this case, mattresses are slightly different. After all, they’re a personal product, and no one wants to sleep on a dirty, used mattress.
So, if you change your mind and want to return your opened mattress, you have 90 days to do it. That might sound like a short time, but 90 days are equivalent to three months, which is plenty of time to decide whether you’ve chosen the right mattress.
It’s all part of IKEA’s “try it at home for 90 days” policy. The only caveat is that you will be offered an exchange, not a refund, and you can only do it once. So, you can swap your original purchase for a new mattress, but there’s no going back on your choice after that.
The opened mattress must also be free from damage, dirt, and stains to be eligible for a replacement. That said, you have more options if you still need to remove the mattress from its original packaging and have it in the exact condition as the day it was dispatched from the store.
You can return the unopened mattress within 365 days and claim a full refund or an exchange. So, before you open up your new IKEA mattress and remove the packaging, ensure you’ve chosen the right size and type to take advantage of this generous returns policy.
How Do I Return an IKEA Mattress?
Moving a mattress is challenging, especially if you’ve purchased a king-size model. Often, mattresses from IKEA come rolled up and compressed. When you open the box, packing it and taking it to the store may sound daunting.
But thankfully, as part of their “try it at home for 90 days” policy, IKEA provides a free collection and delivery service. So, they’ll pick up your old mattress and deliver your new replacement, all free.
Outside of the 90-day policy, you can still arrange pick-up and delivery to your nearest IKEA store for a fee by contacting their Customer Support Center.
Can I Return My Mattress in Store?
Yes, You also have the option of returning the mattress to the store. To do this, head to the IKEA store where you made the original purchase, go to the Exchanges & Returns entrance and follow the signs to the customer service desk. If there’s a line, you may be asked to take a ticket and wait for your turn to be served.
Do I Need a Receipt?
Yes. IKEA’s return policy states that all customers must present a receipt and a valid ID to receive a refund.
But what happens if you can’t find your receipt? Please don’t panic. Like many large chain stores, IKEA is known to be flexible when providing proof of purchase.
If you no longer have the receipt, try locating your order number or online invoice in your email. It will be sufficient for proof of purchase.
Suppose you don’t have this or purchased the mattress in the store. In that case, many IKEA returns departments will also accept a copy of your bank statement showing the outgoing charge as proof of purchase.
How Long Will My Refund Take to Process?
If you’re eligible for a refund, you should receive it within 5 and 7 business days from your return date. It applies whether you dropped off the old mattress at the store or arranged a pick-up service from your home.
Normally, refunds are processed via the same payment method used for the original purchase.
What if My Return Window Has Expired?
If you want to exchange an already opened mattress outside the ‘try it for 90 days’ window, then it’s best to speak to a store manager directly. While unlikely they will honor your request, IKEA has been known to be flexible in certain circumstances.
The same applies to an unopened mattress still sealed in its original packaging. You have up to 365 days to return this for a refund or exchange. However, if it’s been slightly longer than a year since you purchased it, it is still worth talking to a senior staff member to see what they can do for you.
What if the Mattress is Damaged, Dirty, or Stained?
IKEA’s ‘try it for 90 days’ policy lets you open your mattress and use it every night for up to 3 months. So, it might not be as box-fresh as the day you received it.
But while signs of normal wear and tear are acceptable, any stains, marks, or other damage will increase the chances of your exchange being rejected. Likewise, IKEA will not accept mattresses that have been altered or modified in any way.
Does IKEA Offer a Guarantee or Warranty on Mattresses?
IKEA is confident about the quality and durability of its mattresses. According to their website, they use a special machine that “simulates the movements of a person weighing 140 kg rolling around in bed 50,000 times during the product testing phase.” As the machine does its thing, a pressure gauge monitors the various components of the mattress, including the springs, seams, and filling, to ensure it can stand up to the test.
That said, no product is 100% perfect, which is why most IKEA mattresses come with a ten-year limited warranty. It begins on the day of purchase.
The ten-year warranty applies to any defects in the materials or quality of the mattress. So, if you experience a problem with your mattress down the line, contact IKEA as soon as possible and see if it is covered under warranty.
IKEA examines every request on a case-by-case basis. If your warranty is deemed covered, IKEA will repair or replace the mattress, depending on the circumstances. You will receive the same mattress you originally purchased if a replacement mattress is necessary. However, if the mattress is discontinued, IKEA will offer you a comparable mattress.
Remember that your warranty will be voided if the mattress has been “stored or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.”
Most mattresses are covered under the 10-year warranty. However, there are some exceptions. IKEA cannot offer the same guarantee on mattress pads, sofa bed mattresses, or children’s mattresses.
You must have your original receipt or proof of purchase to claim your warranty, such as an email invoice.
IKEA offers one of the most generous returns policies out there. It allows customers to test a new mattress before committing to purchase. Unopened mattresses in their original packaging can be returned for a full refund or replacement within a whopping 365-day window. Gently used mattresses can be exchanged for an alternative mattress within 90 days.
So, suppose you have been putting off returning your IKEA mattress because you thought it might be too complicated. In that case, I’m sure this post has put your mind at ease.